Terms & Conditions
Welcome to Millwall Online Ticket Office. By using this website,
the user ("user" or "you") agree to the following terms of use. If you do not agree
to these terms of use, you should exit the website.
Ticketing
The Club continues to strive for wider access to matches by offering a broad range of ticket prices.
The Club will provide: -
- Concessions for junior supporters under the age of 16.
- Zampa's Family Club for the exclusive use of families and junior home supporters.
To join the Family Club call 0871 230 5585* or visit in person to the Millwall ticket office.
For more information contact the ticket office on 0207 231 9999 or email tickets@millwallplc.com.
- Concessions for Senior Citizens (Age 60 or over)
- Support for disabled supporters in wheelchairs & their personal assistants.
The Club has a co-ordinator for disabled supporters, Mrs Georgina Gray, and she may be contacted for details of disabled facilities and ticket allocation between normal working hours. Details are also on the Club website under Club/Disabled Information.
Ticket prices for matches in other competitions have to be agreed between the two clubs and will be announced when agreed.
The Club will seek to offer tickets at reduced prices in the early rounds of other competitions subject to agreement from the opposing Club.
The Club will arrange through an external credit agency a suitable scheme whereby customers may pay for season tickets by instalments. The interest rate will be determined by the credit provider.
The Club has a small number of restricted view seats and the Club's policy is to charge the standard price for these seats when they are sold.
A new ticketing system was installed during the summer of 2009. A new website
has been established for ticketing sales: http://www.millwallfc.co.uk. This
enables supporters that have registered their details and/or joined the supporters
club to purchase season tickets and match tickets online. Discounts will be offered
to MSC members for match ticket purchases in advance of the match day subject to terms and conditions.
If paying by credit card, a credit card charge will be added. Non-members are subject to a booking fee of £1.50.
In the case of telephone booking, a service charge currently of £1.50 per ticket and a booking fee of £1.30 will be added.
Different charges may be applicable to FA Cup matches or other big matches.
Where the Club indicates to customers that postal booking is acceptable, all applications for tickets must be accompanied
by details of the tickets required, a remittance for the correct amount in favour of Millwall FC, the correct voucher or
MSC Team Card details if required and a stamped addressed envelope. The Club is under no obligation to process applications
for postal bookings when the application does not meet with the above requirements and is therefore incomplete. The purchase
of a ticket signifies acceptance of the official ground regulations.
Allocation
The Club will make available at least 5% of tickets to each match at the Den to non-season ticket holders.
Where tickets are sold for home matches for other competitions, the Club will offer them for sale in the following order: -
- Season Ticket Holders
- MSC Members & Lions Cardholders
- General Sale
Season ticket holders, MSC members or Lions Cardholders must produce the appropriate voucher or their current valid MSC Team Card.
Where the Club sells tickets for its away matches, the Club will offer them for sale to season ticket holders, and then MSC members.
MSC cards must be produced. Whilst the Millwall away ticket scheme is in operation, there will be no tickets on general sale.
Full details of our away ticket policy are on the
Club's
website under Ticket Information. The home Club determines the cost of these tickets.
The overriding principle when demand exceeds supply is to reward loyalty. Attendance at home matches (including Cup matches) may be
tracked and used as a means of allocating tickets for the bigger games.
Refunds
Refunds are available on tickets purchased for our home matches up to 24 hours before kick off time. No refunds will be given on
the day of the match or later.
If a home match is postponed prior to kick off, ticket holders are entitled to free admission to the rearranged home match or a
refund. If a refund is required, the ticket must be returned to the Ticket Office not less than 24 hours prior to the kick off on the new date.
Refunds will not be made if a home match is abandoned after kick off. However, spectators are entitled to half price admission to the rearranged
home match so long as the matchday ticket or Teamcard evidencing the purchase of a ticket to the abandoned match is retained. The Club will advise
the procedure to be followed through the appropriate channels.
Season Ticket holders that forget their Team Card season ticket will need to confirm all their details to gain a duplicate matchday ticket.
If an original Team Card season ticket or MSC Membership card is lost, there is a charge of £5 for a new card to be issued (£2 in the case of U16s)
No duplicate Team Cards will be issued in respect of lost, stolen, or forgotten Team Cards on Members Only match days.
Membership Schemes
The Club has an official Supporters Club known as MSC. Membership is open to all Millwall supporters so long as they are not
banned or subject to an exclusion order. By joining the MSC, supporters can qualify to receive any benefits provided to members by the Club.
The benefits that the Club gives to MSC members may be varied from time to time.
You do not have to be a member of the MSC to buy tickets for our home matches.
However, all supporters that wish to attend matches at The Den designated as
'Members Only' matches will be required to join the MSC or they will not be allowed
into the Stadium. New applicants for membership may be required to provide proof of
identity and address together with a current photograph.
When a match is designated as members only, notice will be posted on the website,in local newspapers, and in the matchday programme.
For season 2010/11 the charge for adult membership is £14. This is reduced to £13 if you join online via
www.millwallfc.co.uk.
Juveniles under 16 can join the Junior Lions Membership Scheme for £5.
Season Ticket holders are given free membership of the MSC. They receive benefits
from the Club that may be varied from time to time and do not automatically become
entitled to all the benefits available to MSC members.
The Club allows supporters to elect a committee to represent the MSC. The
Chairman of the MSC and the Club liaise closely on issues affecting supporters and
the MSC gives supporters the opportunity to air their views and meet the Club's
Chairman, team manager & officers at Forums.
The Lions Cardholders scheme is now closed. The Club is providing discounts on
match tickets and ticket priority promised when the Lions Card Scheme was
launched.
The Junior Lions organisers operate a selection process whereby Junior Lions can
apply to be chosen as ballboys/girls and the matchday
mascot at home matches.
*National call charges and booking fees apply.